Refund policy
Last Updated: October 8, 2026
At derodarava, we want our customers to understand our return, refund, and cancellation procedures clearly. This policy explains order cancellations, our voluntary 30-day return policy, return conditions, refund processing, and the statutory right of withdrawal that may apply to eligible consumers in Germany.
1. Order Cancellation
Orders That Have Not Shipped
If your order has been placed but has not yet shipped, you may contact us to request cancellation.
Please contact us as soon as possible at client@derodarava.com and provide your order number and cancellation request.
If the cancellation request is received before the order is shipped, we will generally cancel the order and issue a refund to the original payment method.
Orders That Have Already Shipped
Once an order has shipped, it generally cannot be canceled through our order processing system.
If you no longer wish to keep a shipped order, you may request a return after receiving the product under our 30-day voluntary return policy or, where applicable, exercise a statutory right of withdrawal.
2. 30-Day Voluntary Return Policy
We offer a voluntary 30-day commercial return policy in addition to any statutory consumer rights that may apply.
Under this voluntary policy, you may request a return within 30 days after receiving the product, subject to the applicable return conditions.
For a return under this voluntary policy:
- The product must meet the applicable return requirements.
- We may review the return request before providing return instructions.
- We may ask you to provide the reason for the return.
- Products that have been damaged by the customer or otherwise do not meet the applicable return requirements may not qualify for a refund under this voluntary policy.
- Eligible refunds are generally initiated after the returned product has been received and verified.
The return reason and review process described in this section apply only to our voluntary 30-day return policy. They do not limit or replace any statutory consumer rights that may apply.
3. Products That May Not Qualify for a Voluntary Return
A product may not qualify for a refund under the voluntary 30-day return policy if it has been damaged by the customer or otherwise fails to meet the applicable return requirements.
We may inspect the returned product before processing a refund.
If you received a product that was damaged during shipping or an incorrect product, please contact us promptly. These situations will be reviewed separately from ordinary voluntary returns.
4. Exchanges
We currently offer returns but do not provide direct product exchanges.
If you would like a different size, color, style, or another product, you may return the original product under the applicable return policy and place a new order separately.
This exchange policy does not limit any statutory consumer rights that may apply.
5. How to Request a Return
Step 1: Contact Us
Please contact client@derodarava.com and provide your order number and a clear description of your request.
If you are requesting a return under our voluntary 30-day return policy, we may also ask for the reason for the return.
If you are exercising a statutory right of withdrawal, you are not required to provide a reason.
Step 2: Return Instructions
For returns under the voluntary 30-day policy, we may review the request and, where applicable, provide return instructions.
If you are exercising a statutory right of withdrawal, you may notify us clearly by email or another appropriate written statement. You do not need to wait for our approval before exercising a statutory right of withdrawal.
Step 3: Return the Product
If the product must be returned, please follow the return instructions we provide.
When a return label is required, we will provide an electronic return label. You are responsible for downloading and printing the label unless we specifically state otherwise.
Step 4: Refund Processing
After we receive and verify an eligible returned product, we generally initiate the applicable refund within 1–3 business days.
Refunds are normally issued to the original payment method used for the purchase.
6. Return Shipping Labels
When a return requires a return shipping label, we will provide the label electronically.
You are responsible for:
- Downloading the electronic return label.
- Printing the label.
- Attaching the label securely to the return package.
- Following the return instructions provided by us.
A return label will not normally be included as a physical label inside the original package.
7. Return Shipping Costs
For voluntary returns made under our 30-day commercial return policy because of personal preference or another customer-requested reason, the customer may be responsible for applicable return shipping costs, where permitted by applicable law.
If a product is defective, damaged during shipping, or incorrect due to an error on our part, we will review the circumstances and, where applicable, cover the applicable return shipping cost or provide an appropriate resolution.
We will not apply an undisclosed fixed return fee or percentage deduction.
Any mandatory consumer rights concerning return shipping costs remain unaffected.
8. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us as soon as reasonably possible at client@derodarava.com.
Please provide:
- Your order number
- A description of the problem
- Photos of the product or packaging when reasonably necessary to help us review the issue
We will review the circumstances and determine the appropriate resolution in accordance with this policy and applicable law.
Depending on the circumstances, an eligible claim may result in a replacement, return, full refund, partial refund, or another appropriate resolution.
9. Refund Processing
For an eligible return, we generally initiate the refund within 1–3 business days after receiving and verifying the returned product.
Refunds are normally made to the original payment method used for the purchase.
We do not normally issue refunds to a different payment method unless required by applicable law or otherwise agreed with the customer.
10. Refund Timing
After we initiate a refund, the time required for the funds to appear in your account depends on your bank, credit card issuer, payment provider, or other financial institution.
Under normal circumstances, a refund may appear in your account within approximately 1–5 business days after processing. Actual processing times may vary.
We cannot guarantee the exact date on which a bank or payment provider will post the refund to your account.
11. Statutory Right of Withdrawal for Consumers in Germany
This section applies separately from our voluntary 30-day return policy.
Where the statutory right of withdrawal applies, eligible consumers in Germany generally have the right to withdraw from a distance contract within 14 days without giving a reason.
The withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
To exercise the statutory right of withdrawal, you must clearly notify us of your decision to withdraw from the contract, for example by sending an email or another clear written statement.
Please contact:
Email: client@derodarava.com
You do not need to provide a reason for exercising the statutory right of withdrawal.
You do not need to wait for our approval before notifying us that you are exercising the statutory right of withdrawal.
Effect of Withdrawal
Where a valid statutory withdrawal applies, the applicable legal rules govern the refund and return process.
After exercising the right of withdrawal, the goods generally must be returned without undue delay and, in accordance with applicable law, no later than 14 days after the date on which the consumer communicates the withdrawal decision.
The consumer may be responsible for the direct cost of returning the goods where applicable and where the law permits such costs to be charged to the consumer.
Where required by applicable law, we will reimburse the payments received from the consumer in connection with the withdrawn contract in accordance with the applicable statutory requirements.
Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed or required by law.
We may withhold reimbursement until we have received the returned goods or until the consumer provides evidence that the goods have been returned, whichever occurs first, where permitted by applicable law.
Exceptions to the Statutory Right of Withdrawal
The statutory right of withdrawal does not apply in every situation. Certain statutory exceptions may apply depending on the nature of the product or circumstances of the order.
Where an exception applies, the consumer may not have a statutory right of withdrawal for that product or transaction.
12. Statutory Rights Are Separate From Our Voluntary 30-Day Policy
Our 30-day return policy is a voluntary commercial policy provided by us.
The statutory right of withdrawal is a separate consumer right that may apply under applicable law.
The two policies should not be treated as the same return program.
For example, a reason for return may be requested under our voluntary 30-day return policy, but a consumer exercising a statutory right of withdrawal generally does not need to provide a reason.
Similarly, a review or approval process may apply to a voluntary return request, but it does not replace the consumer's ability to exercise an applicable statutory right of withdrawal.
Nothing in our voluntary return policy is intended to restrict or exclude any mandatory consumer rights provided by applicable law.
13. Contact Us
If you have questions about an order cancellation, return, refund, damaged product, incorrect product, or statutory withdrawal, please contact us.
Address:
492 Prospect Creek Dr #A
Ballwin, MO 63021
United States
Email: client@derodarava.com
Phone: +1 (636) 175-5952
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time