Shipping policy
Last Updated: October 8, 2026
This Shipping Policy explains our shipping coverage, shipping costs, order processing times, estimated delivery times, tracking procedures, and how we handle common shipping and delivery issues.
1. Shipping Coverage
We currently ship to addresses throughout the United States.
At this time, we do not offer shipping to Canada, Mexico, Europe, or other international destinations.
2. Shipping Costs
Our standard shipping fees are based on the order value:
- Orders under $86.47 are subject to a $7.58 shipping fee.
- Orders of $86.47 or more qualify for free shipping.
The applicable shipping fee will be shown during the ordering or checkout process before the order is completed.
3. Order Processing Time
Orders generally require 1–3 business days to be processed after the order is confirmed.
Order processing time is separate from transit time.
The 1–3 business day processing period covers the time needed to review, prepare, package, and arrange shipment of the order. Weekends and other non-business days are not counted as business days.
4. Shipping Methods and Estimated Delivery Time
Our primary shipping carriers may include DHL and UPS.
After an order has been processed and shipped, the estimated transit time is generally 7–12 business days.
The estimated total delivery timeframe is therefore approximately 8–15 business days, consisting of:
- 1–3 business days for order processing.
- 7–12 business days for transit after shipment.
The 8–15 business day timeframe is an estimate and is not a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier operations, transportation conditions, weather, holidays, and other circumstances that may affect delivery.
The estimated delivery timeframe begins after the order has been confirmed and includes the applicable processing and transit periods described above.
5. Taxes and Customs
Any applicable taxes are included in the corresponding product prices.
We have arranged for our logistics provider to handle applicable customs clearance procedures for shipments where such procedures are required.
For shipments within our stated U.S. shipping coverage, customers should not normally be required to pay additional customs clearance charges.
If an unexpected issue arises concerning taxes, customs, or delivery, please contact us so that we can review the specific order and circumstances.
6. Order Tracking
After your order has shipped, applicable tracking information will be provided so that you can monitor the shipment.
Tracking information may take some time to become available or update after an order has been handed over to the carrier.
You may use the tracking information provided for your shipment to check its transportation status.
If you cannot locate or access your tracking information, please contact us at client@derodarava.com and provide your order number.
7. Shipping Delays
We aim to process and ship orders within the timeframes described in this policy. However, actual delivery times may vary.
If your order has not arrived after the estimated delivery timeframe, please contact us so that we can review the order and available shipping information.
When contacting us about a delayed shipment, please provide, when available:
- Order number.
- Tracking number.
- Shipping information.
- A description of the issue.
You can contact us by email at client@derodarava.com or by phone at +1 (636) 175-5952.
A shipping delay does not automatically determine the outcome of a refund, return, replacement, or other claim. Any applicable resolution will be handled in accordance with our Returns & Refunds Policy and applicable law.
8. Damaged or Lost Packages
If your package appears to have been damaged during transportation or the carrier reports that it has been lost, please contact us as soon as reasonably possible.
Please provide:
- Order number.
- Tracking number, if available.
- A description of the problem.
- Photos of the product or packaging, where appropriate.
For damaged shipments, we recommend keeping the product, packaging, shipping materials, and relevant photographs until the issue has been reviewed.
We will review the order and available shipping information and determine the appropriate next steps based on the circumstances.
Where a damaged, lost, or otherwise undelivered order qualifies for a remedy under our Returns & Refunds Policy or applicable law, we will handle the matter accordingly.
9. Shipping Changes and Order Cancellations
If you need to change shipping information or cancel an order, please contact us as soon as possible at client@derodarava.com.
Whether a change or cancellation can be completed depends on the current status of the order.
Once an order has entered processing, packaging, or shipping, a requested change or cancellation may no longer be possible.
If the order has already been handed over to the carrier, it generally cannot be modified through our normal order-processing process.
Order cancellations and returns are handled in accordance with our applicable Returns & Refunds Policy.
10. Shipping Address Responsibility
Customers are responsible for providing an accurate and complete shipping address and correct contact information when placing an order.
Please make sure that your shipping information contains all details reasonably necessary for delivery.
If you realize that your shipping address is incorrect or incomplete, please contact us as soon as possible.
Before an order reaches a stage where the shipping information can no longer be changed, we will make reasonable efforts to assist with an address correction.
Once an order has shipped, an address change may no longer be possible.
If an incorrect or incomplete address provided by the customer causes a delivery problem, we will review the situation based on the specific order and shipping circumstances.
11. Delivery Responsibilities
Customer Responsibilities
Customers are responsible for:
- Providing an accurate shipping address.
- Providing complete and correct contact information.
- Monitoring available tracking information when appropriate.
- Contacting us promptly if a significant shipping or delivery issue occurs.
Our Responsibilities
We are responsible for:
- Processing orders according to the applicable order information.
- Preparing and arranging shipment after order processing.
- Providing applicable tracking information after shipment.
- Reviewing reasonably reported shipping and delivery issues.
- Assisting with delivery problems where reasonably possible.
Shipping and delivery may be affected by circumstances outside our direct control, including carrier operations, transportation conditions, severe weather, holidays, and other events that may affect delivery.
Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded or restricted.
12. Contact Us
If you have questions about shipping, tracking, delivery delays, damaged or lost packages, address changes, or order cancellations, please contact us.
Address:
492 Prospect Creek Dr #A
Ballwin, MO 63021
United States
Email: client@derodarava.com
Phone: +1 (636) 175-5952
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time.